Can a Recovery Account be deleted if it was created erroneously
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I created an overpayment through the External Recovery Account process for the wrong Person and/or Case Number
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Troubleshooting_LIEAP_Overpayments.htm
Left click the drop-down caret next to the Documents button on the Perceptive Content toolbar then select KEES All Case Documents
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See Retrieve KEES Documents - LIEAP for detailed steps
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Document_Removal_-_LIEAP.htm
the Documents button on the Perceptive Content toolbar then select KEES Unknown Case – LIEAP
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NOTE: LIEAP Unknown Documents names are entered beginning with the office location the
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Retrieve_Unknown_Document_-_LIEAP.htm
high-level steps utilized to process a LIEAP Application with an Alternate Vendor in KEES
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Generate the L-3: LIEAP Alternate Vendor Approval notice from Document Control
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/LIEAP_Alternate_Vendor_Process.htm
Re-Index LIEAP Document with Unknown Case Number or if needed to the Correct Case
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Click the View tab on the
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Click the eForm Submit button to assign the document to the correct LIEAP case
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Re-Indexing_eForm_-_LIEAP.htm
A LIEAP-Request for Information (ES-3501) form can be generated from the Verification List
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Complete the LIEAP-Request for Information form by selecting the appropriate checkboxes and
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Generating_a_LIEAP-Request_for_Information_Form.htm
Click the + beside LIEAP from Task Navigation to open the LIEAP data collection pages
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In the Income Amounts section, select LIEAP from the Display by Program Type drop-down menu
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Add_Child_Support_Income_-_LIEAP.htm
NOTE: The LIEAP program does not use alternate addresses, therefore LIEAP staff should not add nor edit an
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Contact_Summary_-_LIEAP.htm
Users should always be on the Case Summary page that corresponds to the case number where the user
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Re-Index LIEAP Document with Unknown Case Number or if needed to the Correct Case
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Re-index_Documents_-_LIEAP.htm
NOTE: Searching for the LIEAP vendor is required prior to Adding
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Add a Service Category of LIEAP Vendor
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Select LIEAP Vendor from the Service Category drop down value
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https://content.dcf.ks.gov/ees/KEESWebHelp/NonMedical-KEESWebHelp/Adding_and_Editing_a_LIEAP_Resource.htm