Topeka, Kan. – With a focus on optimizing customer experience and reducing processing times, the Kansas Department for Children and Families (DCF) announced a change to the existing Child Support Services contractors handling cases on behalf of Kansans in two Northeast Kansas counties.
The two companies contracted to provide day-to-day IV-D child support services for the State of Kansas are YoungWilliams and Maximus. As of Oct. 1, 2023, YoungWilliams will assume cases in the Judicial Districts of 3 (Shawnee County) and 10 (Johnson County), which are currently managed by Maximus. This will be a transfer of more than 22,000 child support cases to YoungWilliams between the two counties.
After the change, YoungWilliams will manage child support cases for all Kansas counties except Sedgwick and Wyandotte counties, which will continue to be handled by Maximus. Maximus caseload for the remaining two counties will be nearly 40,000 cases. YoungWilliams caseload after Oct. 1, 2023 will be a total of nearly 85,000 cases.
“We expect Kansans to experience decreased hold times and more timely processing of cases due to the statewide case management software utilized by YoungWilliams,” said DCF Secretary Laura Howard.
“The change in Judicial Districts for those in Johnson and Shawnee Counties should be transparent,” she continued. “The only adjustment they should make note of will be a new mailing address and office location for the local child support offices in Topeka only.”
YoungWilliams has an existing office in Topeka, which will be expanded, and are assuming the current office location in Johnson County.
Johnson and Shawnee County residents should not experience any disruption in any pending appointments for court dates or genetic testing, the use of the Kansas Payment Center, and the automated features available on the Child Support Services Customer hotline – 1-888-757-2445.
Since 1993, YoungWilliams has been helping government agencies improve their service delivery. By working together, we can help our partner agencies streamline their processes, increase efficiency, and provide a more personalized experience for the people they serve. Learn more at www.YoungWilliams.com
For more than 40 years, Maximus has partnered with state, federal and local governments to provide communities with critical health and human services programs. We leverage our extensive experience to develop high-quality services and solutions that are cost effective and tailored to each communities’ unique needs. Learn more at www.maximus.com