Topeka - SRS has awarded a contract to USA 800, Inc. to build and manage a
customer call center for the Division of Child Support Enforcement. The three
year contract is valued at $4.7 million.
“USA 800, Inc. call center solutions provide efficient and effective call
center solutions to help Government agencies manage contacts in a cost-effective
fashion,” said Tom Davis, President/CEO of USA 800.
“The Child Support Enforcement call center will improve the quality of
customer service we provide to citizens by increasing customer access to certain
case information,” said SRS Secretary Don Jordan. “This will allow field staff
to devote more time to case work.”
The contract required USA 800, Inc. to establish the call center in a rural
Kansas community, and the company chose to partner with Harvey County to locate
the call center in the city of Halstead. “This contract presents a win-win
situation for the state of Kansas,” said Jordan. “New jobs have been added to
Harvey County and Kansans will continue to receive quality customer assistance
when working with SRS.”
The company chose Halstead based on a promising labor force in the
surrounding area and the opportunity to help a community which has been hurt
economically by the closing of Halstead Hospital five years ago.
“The SRS Child Support Enforcement call center is a great addition for
Halstead,” Rep. Don Schroeder, R-Inman. “Being a small rural community, Halstead
will now have more to offer the citizens in the area and in the entire State of
State Senator Carolyn McGinn, R-Sedgwick, was also pleased with the
announcement. “On one level, it brings good jobs to a small and very stable
community. On another level, it increases access to a vital government service,
reducing bureaucracy, and enhancing efficiency.”
USA 800, Inc. is a 100% employee-owned, inbound customer service center which
employs 480 people facility-wide. The new call center will employ 35 individuals
in Halstead, and the company already has employment commitments from individuals
with substantial child support enforcement experience.
The call center is slated to start taking calls in the mid-August to