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Newsroom DCF Computer Systems Currently Unavailable, Processing Continues

TOPEKA – The Kansas Department for Children and Families (DCF) learned at 9 a.m., Saturday, that during regularly-scheduled Office of Information Technology Services (OITS) maintenance, DCF systems, as well as other State agency systems, were affected. In response, DCF Secretary Phyllis Gilmore offers the following statement:

DCF has several computer systems that are currently not accessible to DCF to perform agency functions. The agency remains fully staffed while OITS identifies the systems issues that are affecting multiple agencies and restores full operability. While the systems are unavailable, we continue to process welfare benefits applications, and we continue to respond to reports of child abuse and neglect. However, due to the email and web systems being unavailable, we ask that all reports of abuse and neglect be made by phone, at this time. Kansas Protection Report Center staff is promptly returning calls, taking reports, and those considered high priority are being addressed immediately. As always, the KPRC is not a first-responder service. Immediate concerns of abuse or neglect should be reported by calling 911.

We want to assure the public, that this computer-based system issue is not related to the scheduled computer system upgrade that is set to begin on Friday.