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Newsroom Child Support Payment Center Celebrates 10 Years in Operation
7/12/2017

TOPEKA – This week, the Kansas Payment Center (KPC), Topeka, celebrated 10 years of successful operation. ​Through a contract with the Kansas Department for Children and Families (DCF), the KPC processes all child support payments in the state. 

“The work being done at the Kans​as Payment Center is tremendous,” said DCF Secretary Phyllis Gilmore. “The KPC has helped countless children receive the financial support the need and deserve.”

Over the last decade, the KPC has processed more than 20.7 million child support receipts, totaling $4 billion dollars. The company has also answered more than 1.6 million customer service calls. 

In September 2013, Kansas became the first state in the nation to fully privatize its child support system. Since the full transformation into a privatized system, cost-effectiveness has substantially increased across the board and multiple achievements have been achieved. Due to increased effective practices and procedures, the KPC has maintained an accuracy rating of 99.99 percent. 

Another improvement that has been made is that child support is now largely collected and dispersed electronically. In 2007, the KPC reported that only 27 percent of incoming child support payments were being processed electronically through its payment center, but now more than 66 percent of payments are being processed electronically, ranking Kansas sixth in the nation for all states that do not require payers to remit electronically. 

Among other accomplishments achieved in recent years, the KPC created an online portal for individuals and employers to pay using e-check, debit or credit card. Currently, there are nearly 40,000 registered users of this system. Also, within the last year, the KPC has partnered with PayNearMe and MoneyGram to provide convenient methods for non-custodial parents to make cash payments. 

You can learn more about the KPC and other child support services available to Kansans at www.dcf.ks.gov. 
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Left to right: DCF Secretary Phyllis Gilmore, Director of Child Support Services Trisha Thomas, KPC staff members Pam Underwood, Gina Hoffman and Jeanette Smith celebrate 10 years of successful KPC operation under YoungWilliams.
Left to right: DCF Secretary Phyllis Gilmore, Director of Child Support Services Trisha Thomas, KPC staff members Pam Underwood, Gina Hoffman and Jeanette Smith celebrate 10 years of successful KPC operation under YoungWilliams.


 
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