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Dashboard Child Support Services Reform Summary

Below are the Child Support Services (CSS) Reform Efforts.

​Expected completion date: July 2022


The child support program relies upon a mainframe computer system that was released in 1998.  The computer system severely limits the programs ability to achieve efficiencies and hinders collections for families.  Therefore, a major initiative has been started to replace the antiquated system.   CSS has spent the last two years working on and getting federal sign-off for the feasibility study.   The feasibility study has been approved and planning for a new system continues during the pre-initiation phase.

However, several low cost but high impact IT projects have been identified to improve our mainframe while the replacement project proceeds.  CSS is doing business process reengineering (BPR) which will allow CSS to review its current business processes to develop an organizational readiness assessment to determine the best structure across the spectrum of child support services.  BPR recommendations will provide opportunities for continued program efficiencies and effectiveness.  CSS is also working with other state (KDOR and KDOL) and federal agencies (SSA) to improve how our systems share information.  CSS has had recent contact with SSA and anticipates a reconciliation of systems by end of 2018. 

​Expected completion date:  July 2019

To facilitate the broad goals of education and training, CSS is reviewing different ways to share knowledge and resources with programs to facilitate a holistic approach to services. A secondary benefit of this approach is to add to each child support contract employee’s knowledge base regarding programs within DCF. This work group is tasked with identifying ways integrated services will be beneficial within the current DCF structure. CSS is participating in several committees to facilitate the goals of the committee.


​Expected completion date: July 2019


Child support is working to rebrand itself to focus on personal responsibility and family engagement. To that end, we are working to provide avenues for success and barrier removals for both parents so that children have more stable families. We provide grants to several organizations that help parents overcome education, job training or other barriers to employment. The goal is to work with them to remove barriers that may be causing difficulties in the relationship they have with their child.
CSS launched the Child Support Evaders Webpage in April 2018 to request the public’s help in finding noncustodial parents who have not paid their child support in many years, and cannot be found through the means we have available. The first update to the Evaders Website was in July 2018. On August 31, 2018 in Kansas City, Wichita, Hays, Topeka and Olathe, CSS is holding their annual Amnesty Day for individuals who owe back child support and may have a bench warrant for failure to appear at a hearing to resolve the issue.
We are in the evaluation process of our Child Support Savings Initiative grant (CSSI 529) which ended in December 2017. The grant provided funds to match a payment for past due child support with a match in a child’s 529 account.

We are also working to expand our payments options with employers and obligors to allow for payments to be made by Paypal and Venmo. Outreach continues with employers to utilize electronic payments rather than traditional options when sending in payments withheld in accordance with an income withholding order. We are working with employers to add them to the list to accept Electronic Income Withholding Orders (E-IWO). We are currently working with the Social Security Administration to finalize E-IWO.



​Expected completion date: October 2020

CSS is transitioning from a statewide data element, in which the IV-D program reports and is evaluated on all children who do not have paternity legally established, to only reporting data that is specific to the IV-D program. The transition requires verifying and securing the data that is currently within the child support computer system, as well as having accessible documentation (paper or electronic) within our case files. Our contractors are responsible for obtaining the necessary documentation, reviewing the program file and securing the computer screens once verified. When each of the cases has been secured, we will need to be audited and approved by Office of Child Support Enforcement to finalize the transition to IV-D Paternity Establishment Percentage. At this time, we have trained all staff and are in the secure and verify stage with the contractors.