Expected completion date: July 2022
The child support program relies on a mainframe computer system that was released in 1998. The computer system severely limits the programs ability to achieve efficiencies and hinders collections for families. Therefore, a major initiative has been started to replace the antiquated system. CSS has spent the last two years working on, and getting federal sign-off, for the feasibility study. The next step is to finalize the feasibility study and begin next steps.
However, several low-cost, but high-impact, Information Technology (IT) projects have been identified to improve our mainframe while the replacement project proceeds. CSS is doing business process reengineering (BPR), which will allow CSS to review its current business processes to develop an organizational readiness assessment to determine the best structure across the spectrum of CSS. BPR recommendations will provide opportunities for continued program efficiencies and effectiveness. CSS is also working with other state and federal agencies to improve how our systems share information.